Risk Disclaimer

Service Policy and Risk Disclaimer

Welcome to Zlashstudio, where we strive to enhance your natural beauty through our range of professional beauty services. Before you indulge in our lash and brow treatments, it is important to understand and acknowledge certain risks associated with these procedures. Your safety and satisfaction are our top priorities, and this policy is designed to inform you about potential risks and set clear expectations.

Please take the time to read and familiarise yourself with the following risk disclosures related to lash extensions, brow waxing, brow dyeing, brow lamination, lash lift, and tint services. While we are committed to providing high-quality services using industry-standard practices, it is crucial for you to be aware of the possible outcomes and take necessary precautions.

By booking and undergoing any of our beauty treatments, you acknowledge that you have read, understood, and accepted the risks outlined in this policy. If you have any questions or concerns, our experienced and trained professionals are here to address them and ensure you’re experience with us is both enjoyable and safe.

Thank you for choosing Zlashstudio. We appreciate your trust in us, and we look forward to enhancing your natural beauty with our expert services.

Lash Extensions:

Risk: Allergic Reactions

Description: Some clients may experience allergic reactions to the adhesive used in lash extensions. It is recommended that clients undergo a patch test prior to the full application to identify any potential allergies.

Brow Waxing:

Risk: Skin Irritation

Description:Waxing may cause temporary redness, irritation, or inflammation of the skin. Clients with sensitive skin or certain medical conditions may be more prone to these effects.

Risk: Burns

Description: Improper temperature control of the wax may lead to burns. It is essential to test the temperature of the wax on a small area before applying it to a larger area.

Brow Dye:

Risk: Allergic Reactions

Description: Some individuals may be allergic to the ingredients in the brow dye. A patch test should be conducted at least 24 hours before the actual brow dye application.

Risk: Uneven Color Result

Description:* The final colour outcome may vary depending on individual skin type, hair type, and other factors. Discussing realistic expectations with the client is important.

Brow Lamination:

Risk: Allergic Reactions

Description: As with other treatments, there is a risk of allergic reactions to the products used in brow lamination. A patch test is recommended before the full treatment.

Risk: Over-Processing

Description: Leaving the lamination solution on for too long may result in over-processing, potentially causing damage to the brow hair. Follow the manufacturer's guidelines and recommended processing times.

Lash Lift and Tint:

Risk: Allergic Reactions

Description: Some clients may be allergic to the chemicals in the lash lift and tint products. It is advisable to perform a patch test before the full treatment.

Risk: Over-Processing

Description: Leaving the lifting solution on for too long may lead to over-processing, affecting the quality and health of the lashes. Strictly adhere to recommended processing times.

Refund and Appointment Cancellation Policy

At Zlashstudio, we strive to provide the best possible service to our valued clients. In order to maintain an organized and efficient operation, we have implemented the following policy regarding refunds and appointment cancellations. Please read this policy carefully to ensure a clear understanding of our procedures. 

 A 50% deposit is required for booking our full set lash extensions, brow lamination, lash lift, and dye package. This deposit is transferable with at least 24 hours notice. Refunds or transfers are applicable with a 48-hour notice when rescheduling. Deposits are nonrefundable for cancellations with less than 24 hours notice, requiring a new appointment with a new deposit. In the case of a no-show, the deposit is retained.
1. Refunds:

All purchases of products or services from Zlashstudio are non-refundable. Once a payment has been made for a product or service, it cannot be refunded, unless explicitly stated otherwise in a separate written agreement or legal requirement.

2. Appointment Cancellations:

Clients are required to provide a minimum of 24 hours' notice for any appointment cancellation.

Cancellations made less than 24 hours prior to the scheduled appointment time may be subject to a cancellation fee.

The cancellation fee, if applicable, will be determined by Zlashstudio and communicated to the client before any cancellation takes effect.

Failure to provide notice of cancellation or failure to show up for a scheduled appointment without any prior notice may result in a non-refundable charge equivalent to the full cost of the service(s) booked.

3. Rescheduling:

Clients who wish to reschedule an appointment must provide a minimum of 24 hours' notice.

Rescheduling requests made less than 24 hours prior to the scheduled appointment time may be subject to availability and additional fees.

Zlashstudio reserves the right to refuse any rescheduling requests based on availability or other factors.

4. Exceptions:

In exceptional cases, such as severe illness or emergency situations, Zlashstudio may exercise discretion in enforcing this policy. Clients must provide sufficient evidence and communicate directly with the management for such exceptions to be considered.

5. Communication:

Clients are responsible for ensuring that their contact information is accurate and up-to-date, enabling Zlashstudio to contact them regarding any changes, cancellations, or other relevant information. Zlashstudio will make reasonable efforts to inform clients of any changes to appointments or cancellations.

By making a purchase or booking an appointment with Zlashstudio, clients acknowledge and accept the terms and conditions outlined in this refund and appointment cancellation policy.

Zlashstudio reserves the right to amend or modify this policy at any time. Any changes will be communicated to clients through the appropriate channels, such as our website, email, or in-person communication.

Please retain a copy of this policy for your reference. If you have any questions or concerns, please feel free to contact us directly.

Thank you for choosing Zlashstudio. We appreciate your cooperation and understanding.